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Grievance Reporting Channels

Sr No.          Channels                    Details

   1.              Website                      https://cliqpay.in/
   2.              E-mail                         info@cliqpay.in
   3.              Landline                     +91 9903550234

Redressal mechanism for grievances

Level 1

Online queries via email/Landline/website ticketing

First response time – 4 working days

Resolution Time

  • CLiQpay’s internal resolution time – 4 working days
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If any case/transaction is linked to other Bank’s, then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with CLiQpay’s internal resolution time.
  • He/she can call helpline number between 10 AM to 6.30 PM (IST) +5:30 GMT from Monday to Saturday (except 2nd and 4th Saturday and Sunday’s week-off)
  • If in any case additional time is needed,CLiQpay will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 2 (Queries) - Escalation in case of No-response or non- satisfactory response

If timely resolution is not provided in Level 1 or customer is not satisfied with the resolution provided, he/she can call helpline number between 10 AM to 6.30 PM (IST) + 5:30 GMT from Monday to Saturday (except 2nd and 4th Saturday and Sunday’s week-off or public holiday in India).

Grievance Officer:
CLiQpay Services OPC Private Ltd ,
Delhi Office: Plot No 127C , Old A G Colony, Ashok Nagar, Ranchi - 834002
Email:  info@cliqpay.in

Resolution Time

  • CLiQpay’s internal resolution time – 5 working days
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If any case/transaction is linked to other Bank’s, then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with CLiQpay’s internal resolution time.
  • If in any case additional time is needed, CLiQpay will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 3 (Complaints)

If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to the Nodal Officer at:

Nodal Officer

CLiQpay Services OPC Private Ltd ,
Delhi Office: Plot No 127C , Old A G Colony, Ashok Nagar, Ranchi - 834002
Email:  info@cliqpay.in